Login or create an account
CloseReturning Customer
I am a returning customer
Login or create an account
CloseRegister Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Thank you for registering with Sneakeroot!
You will be notified by e-mail once your account has been activated by the store owner.
If you have ANY questions about the operation of this online shop, please contact the store owner.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Shipping Policy
Thank you for choosing Sneakeroot! To ensure that you receive your purchases smoothly, we have developed a detailed shipping policy so that you can understand the order processing, shipping and delivery schedule. Please read the following carefully and feel free to contact us if you have any questions.
Order processing time
Processing time: We will complete the processing within 48 hours after receiving your order. During this period, our team will review your order, confirm inventory and prepare for shipment.
Holidays: Please note that during public holidays or large promotions, order processing time may be extended. We will try our best to speed up processing during these periods, but please be prepared in advance.
Shipping time
Shipping time: Once the order is processed, we will ship it to you within 1-3 business days. The specific shipping time depends on the operation of the warehouse and the order volume.
Shipping notification: When your order is shipped, we will send you a shipping confirmation and tracking number by email so that you can check the status of your package at any time.
Usually delivered within 5-15 business days after shipment. The specific delivery time may vary depending on the customs clearance procedures of the destination country.
Shipping methods and costs
We will use DHL, FedEx and other international logistics for transportation.
Regarding shipping costs, we will charge reasonable shipping costs, and the specific costs will be displayed at checkout.
Delivery address
Address accuracy: Please ensure that the delivery address provided when placing an order is accurate. We will not be responsible for delays or non-delivery caused by incorrect addresses.
Change of address: If you need to change the delivery address, please contact us as soon as possible. Once the order enters the processing stage, the address change may not be possible.
Package tracking
Tracking service: We provide full package tracking service. You can check the status of the package on the order details page or on the courier company's website using the tracking number we provide.
Problem solving: If you encounter any problems during transportation, such as package delays, loss or damage, please contact us immediately and we will do our best to assist in solving them.
Special circumstances
Weather impact: Extreme weather conditions (such as storms, heavy snow, etc.) may cause transportation delays. In this case, we will try our best to cooperate with the courier to resolve the problem as soon as possible.
Force majeure: We will not be liable for delays or non-delivery caused by force majeure factors (such as natural disasters, government actions, etc.).
Contact Us
If you have any questions or need help with shipping policies, please contact our customer service.
Thank you for your understanding and support! I hope you have a pleasant shopping experience at Sneakeroot!