Login or create an account
CloseReturning Customer
I am a returning customer
Login or create an account
CloseRegister Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Thank you for registering with Sneakeroot!
You will be notified by e-mail once your account has been activated by the store owner.
If you have ANY questions about the operation of this online shop, please contact the store owner.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Return Policy
Thank you for choosing Sneakeroot! We are committed to providing you with satisfactory service and quality products. In order to ensure your rights, we have formulated the following return policy. Please read the following carefully and feel free to contact us if you have any questions.
1. Return period
Return period: You can apply for a return within 30 days from the date you receive the product.
Return conditions: The product must be kept in its original packaging, unused and undamaged. All accessories and gifts must be returned together.
2. Return process
Contact customer service: Please contact us through the following methods to obtain return authorization and detailed instructions.
Provide information: Please provide the order number, purchase date, product name and reason for return.
Return goods: After obtaining return authorization, please return the product together with all accessories and gifts to the designated address. Please make sure to use appropriate packaging materials to avoid damage to the product during transportation.
Return address: We will provide a specific return address and contact information.
3. Refund policy
Refund time: Once we receive and inspect the returned goods and confirm that the goods meet the return conditions, we will process the refund within 5 working days.
Refund method: The refund will be returned to your original payment account and will be credited within 5 working days. In special circumstances, the refund time may vary.
Refund amount: The refund amount will deduct any shipping or other related fees.
4. Situations where returns are not allowed
Customized products: Products customized according to your requirements are not returnable.
Used or damaged products: Used or damaged products are not returnable.
Products with missing accessories: Products without any accessories or gifts are not returnable.
5. Other considerations
Return shipping: The shipping costs incurred by the return are borne by you. If the product you received has quality problems or errors, we will bear the return shipping costs.
Gift card: After the product purchased with a gift card is returned, the refund will be returned to you in the form of a gift card.
6. Contact us
If you have any questions or need help with the return policy, please contact our customer service.
Thank you for your understanding and support! I hope you have a pleasant shopping experience at Sneakeroot!